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Four Simple Steps to Start Treatment

At DPE Support & Advisors in Los Altos, we have streamlined our admissions process so you can focus on what matters most: your recovery. Most clients begin treatment within 24 hours of their first call.

1

Initial Phone Consultation

Call our admissions team at (209) 243-3434 for a free, confidential conversation. We will listen to your situation, answer your questions, and help determine the best path forward. This call typically lasts 15 to 20 minutes and is completely obligation-free.

2

Clinical Assessment

A licensed clinician conducts a comprehensive evaluation of your substance use history, mental health, medical background, and personal needs. This confidential assessment allows our team to recommend the most appropriate level of care, whether that is detox, residential treatment, PHP, IOP, or outpatient services.

3

Insurance Verification

Our dedicated benefits specialists contact your insurance provider directly to verify your coverage, determine your benefits, and identify any out-of-pocket costs. We work with major insurers including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, and more. This process is typically completed within a few hours.

4

Admission & Treatment Begins

Once your assessment is complete and insurance is verified, you are welcomed into our Los Altos facility. Our clinical team introduces you to your personalized treatment plan, orients you to the facility and amenities, and you begin the first steps of your recovery journey at DPE.

What to Expect at DPE

From the moment you arrive at our Los Altos treatment center, you will be treated with dignity, respect, and compassion. Here is what your first day looks like:

  • Warm welcome from our admissions coordinator
  • Medical intake evaluation and vitals check
  • Tour of the facility, including private rooms, fitness center, and meditation garden
  • Introduction to your primary therapist and treatment team
  • Review of your individualized treatment schedule
  • Orientation to facility policies, phone hours, and visitation schedule

Our goal is to make you feel comfortable, safe, and supported from the very beginning of your stay at DPE.

Treatment facility entrance and grounds at DPE in Los Altos, California
Private room interior at DPE in Los Altos, California

What to Bring to Treatment

Packing for treatment does not need to be stressful. Here is a helpful guide to prepare for your stay at DPE in Los Altos:

Recommended Items

  • Comfortable clothing for at least 7 days
  • Workout and yoga attire
  • Personal hygiene items (toiletries, skincare)
  • Prescribed medications in original containers
  • Valid photo ID and insurance card
  • Journal, books, or art supplies
  • Contact list of family and friends

Items Not Permitted

  • Alcohol, drugs, or unauthorized medications
  • Weapons of any kind
  • Excessive cash or valuables

Note: Phone use is available during limited designated hours. Our admissions team will provide a complete packing list upon enrollment.

Helping a Loved One Start Treatment

We understand that watching someone you love struggle with addiction is painful. The admissions team at DPE in Los Altos is here to support your entire family.

Call on Their Behalf

You do not have to wait for your loved one to reach out. Call (209) 243-3434 and our team will guide you on how to approach the conversation and navigate the admissions process together.

Family Involvement

DPE in Los Altos encourages family participation through therapy sessions, educational workshops, and scheduled weekend visitation in our dedicated Family Visiting Area to strengthen the support system.

Insurance Help

We handle all insurance verification so you do not have to. Our team works with Aetna, BCBS, Cigna, United Healthcare, and other major providers to maximize your loved one's coverage for treatment at DPE.

We Work With Most Major Insurance Providers

DPE Support & Advisors in Los Altos accepts a wide range of insurance plans to help make treatment accessible. Our team handles all verification so you can focus on recovery.

Aetna
Blue Cross Blue Shield
Cigna
United Healthcare
Humana
Magellan
Tricare
Medicare
Medicaid

Don't see your insurance listed? Call us at (209) 243-3434 — we work with many additional providers and can verify your benefits quickly.

Verify My Insurance

Understanding Your Coverage

Navigating insurance for addiction treatment can feel overwhelming, but DPE's admissions specialists handle the entire process for you. Here is how it works:

  • We contact your insurance provider directly to verify active coverage
  • We identify your specific behavioral health benefits and coverage levels
  • We determine any deductibles, copays, or out-of-pocket maximums
  • We explain your benefits in plain language so there are no surprises
  • We advocate on your behalf for the highest level of coverage possible

Most insurance plans cover substance abuse and mental health treatment under the Mental Health Parity and Addiction Equity Act. Our team ensures you receive every benefit you are entitled to.

Payment Options

DPE Support & Advisors in Los Altos is committed to making treatment accessible. If you do not have insurance or your plan does not cover the full cost, we offer several alternatives:

  • Private Pay: Direct payment with transparent pricing and no hidden fees
  • Payment Plans: Flexible monthly installments tailored to your budget
  • Sliding Scale Fees: Income-based adjustments for qualifying individuals
  • Financing Assistance: We can help connect you with healthcare financing options

No one should be turned away from treatment due to finances. Call (209) 243-3434 to discuss your specific situation with our admissions team.

Common Questions About Treatment at DPE

Find answers to the most common questions about admissions, insurance, treatment programs, and life at our Los Altos facility. If you do not see your question below, call us at (209) 243-3434.

The medical detox program at DPE in Los Altos typically lasts 3 to 7 days, depending on the substance involved, severity of dependence, and your individual health needs. Our medical team provides 24/7 monitoring and medication-assisted treatment to ensure your safety and comfort throughout the detoxification process.

DPE Support & Advisors in Los Altos treats a comprehensive range of substance use disorders including alcohol, opioids, heroin, fentanyl, prescription drugs, cocaine, methamphetamine, benzodiazepines, and marijuana. Each treatment plan is personalized to address the specific substance and any co-occurring conditions.

DPE Support & Advisors accepts most major insurance providers including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan, Tricare, Medicare, and Medicaid. If your insurer is not listed, please call us at (209) 243-3434 as we work with additional providers and can verify your specific benefits.

The admissions process at DPE in Los Altos involves four simple steps: (1) Call our admissions team at (209) 243-3434 for a free initial consultation, (2) Complete a confidential clinical assessment, (3) We verify your insurance coverage and discuss payment options, and (4) You are admitted to the appropriate program and begin treatment, often within 24 hours.

The residential treatment program at DPE in Los Altos lasts 30 to 90 days depending on the severity of addiction, substances involved, and individual progress. Your treatment team will work with you to determine the appropriate length of stay to give you the strongest foundation for lasting recovery.

DPE Support & Advisors in Los Altos offers scheduled weekend visitation for family and loved ones. Visits take place in our dedicated Family Visiting Area on the facility grounds. We encourage family involvement in the recovery process and also offer family therapy sessions to support healing for everyone involved.

When coming to DPE in Los Altos, we recommend bringing comfortable clothing for at least one week, personal hygiene items, any prescribed medications in their original containers, a valid photo ID, and your insurance card. Phone use is available during limited hours, so you may want to bring a journal and books. Avoid bringing valuables, weapons, or any substances. Our admissions team will provide a detailed packing list when you enroll.

Yes, DPE Support & Advisors in Los Altos specializes in dual diagnosis treatment, addressing both substance use disorders and co-occurring mental health conditions such as depression, anxiety, PTSD, and bipolar disorder. Our integrated approach ensures that both conditions are treated simultaneously by our licensed clinical team for the best outcomes.

DPE in Los Altos provides a comprehensive aftercare program designed to support your continued sobriety. This includes ongoing counseling, alumni support groups, relapse prevention planning, sober living referrals, and connections to community resources in the Los Altos area. Your aftercare plan is developed before discharge to ensure a seamless transition.

DPE Support & Advisors in Los Altos offers a comfortable, supportive environment with amenities including private rooms, gourmet meals prepared by our kitchen staff, a fitness center, yoga studio, meditation garden, swimming pool, recreation room, art therapy studio, and a dedicated family visiting area. These amenities support holistic healing and well-being during treatment.

At DPE in Los Altos, phone use is permitted during limited designated hours. This policy is designed to help clients focus on their recovery without outside distractions while still maintaining important connections with family and loved ones. Specific phone hours will be outlined during your orientation.

The Partial Hospitalization Program at DPE in Los Altos is a structured 2- to 4-week program that provides intensive therapeutic support during the day while allowing clients to return home in the evenings. PHP typically includes individual therapy, group counseling, medical monitoring, and skill-building sessions, making it ideal for those stepping down from residential care.

When you call DPE at (209) 243-3434, our admissions specialists will collect your insurance information and contact your provider directly to verify your benefits, coverage levels, and any out-of-pocket costs. We work with Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan, Tricare, Medicare, and Medicaid. The verification process is typically completed within a few hours.

DPE Support & Advisors in Los Altos offers several payment alternatives for those without insurance coverage, including private pay options, flexible payment plans, sliding-scale fees based on income, and financing assistance. Our admissions team is committed to helping you find a way to access the treatment you need. Call (209) 243-3434 to discuss your options.

In many cases, DPE in Los Altos can facilitate same-day or next-day admissions. Once you call our admissions line at (209) 243-3434, complete the assessment, and have insurance verified, we work to get you started in treatment as quickly as possible. For urgent situations, we prioritize rapid intake to ensure you receive timely care.

The Intensive Outpatient Program at DPE in Los Altos runs for 8 to 12 weeks and involves attending therapy sessions several times per week while living at home. IOP is well-suited for individuals who have completed a higher level of care or who need structured treatment that can accommodate work or school schedules.

Unfortunately, pets are not permitted at the DPE treatment facility in Los Altos. We recommend arranging care for your pet prior to admission. However, our meditation garden and outdoor spaces provide a calming natural environment, and we incorporate animal-assisted activities into our therapeutic programming when appropriate.

Absolutely. DPE Support & Advisors in Los Altos strongly encourages family involvement in the recovery process. We offer family therapy sessions, educational workshops on addiction, and scheduled weekend visitation in our dedicated Family Visiting Area. Involving loved ones helps rebuild trust, improve communication, and creates a stronger support system for long-term sobriety.

During the clinical assessment at DPE in Los Altos, a licensed clinician conducts a thorough evaluation of your substance use history, mental health, medical background, and personal circumstances. This confidential assessment helps our team determine the most appropriate level of care -- whether that is detox, residential, PHP, IOP, or outpatient -- and create an individualized treatment plan tailored to your needs.

Yes, alcohol addiction treatment is one of the core programs at DPE in Los Altos. Our comprehensive approach includes medically supervised detox to manage withdrawal symptoms safely, followed by evidence-based therapies such as cognitive behavioral therapy (CBT), motivational interviewing, and 12-step facilitation. Treatment can range from our 3-7 day detox through 30-90 day residential care and beyond.

DPE Support & Advisors in Los Altos stands apart through our clinical trust approach combining evidence-based treatment with premium amenities like private rooms, gourmet meals, a fitness center, yoga studio, and meditation garden. Our individualized care plans, dual diagnosis expertise, comprehensive continuum of care from detox through aftercare, and our dedicated location in the heart of Los Altos create an ideal environment for lasting recovery.

Ready to Take the First Step?

Our admissions team at DPE in Los Altos is available to answer your questions and help you begin treatment today. Every call is free and confidential.

Contact Admissions (209) 243-3434