Effective Date: February 18, 2026
DPE Support & Advisors ("DPE," "we," "us," or "our") operates the website dpesupport.xyz and the treatment center facility located at 121 Main St, Los Altos, CA 94022, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website, contact our facility, or receive treatment services at our Los Altos center.
By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
1. Information We Collect
DPE Support & Advisors collects information to provide effective treatment services at our Los Altos, California facility and to improve your experience on our website. The types of information we may collect include:
Personal Information
- Full name, date of birth, and gender
- Contact information including phone number, email address, and mailing address
- Emergency contact details
- Insurance information and billing details
- Government-issued identification for verification purposes
Health and Treatment Information
- Medical history and current health conditions
- Substance use history and treatment records
- Mental health assessments and clinical evaluations
- Treatment plans, progress notes, and discharge summaries
- Prescription and medication records
Website Usage Information
- IP address, browser type, and operating system
- Pages viewed, time spent on pages, and navigation patterns
- Referring website or search terms used to find our site
- Information submitted through contact forms, chat features, or callback requests
2. Use of Information
We use the information collected for the following purposes:
Treatment and Care
- Providing substance abuse treatment, mental health counseling, and rehabilitation services at our Los Altos facility
- Developing individualized treatment plans and monitoring your progress
- Coordinating care with other healthcare providers involved in your treatment
- Processing insurance claims and managing billing and payments
Communication
- Responding to your inquiries, appointment requests, and callback submissions
- Sending appointment reminders and follow-up communications
- Providing information about our treatment programs and services
- Delivering important updates regarding your care at DPE Support & Advisors
Website Improvement
- Analyzing website traffic and usage patterns to improve user experience
- Identifying and resolving technical issues with our website
- Enhancing the content and functionality of dpesupport.xyz
3. HIPAA Compliance
DPE Support & Advisors is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, as amended, and all applicable federal and state regulations governing the privacy and security of Protected Health Information (PHI).
Protected Health Information (PHI)
PHI includes any individually identifiable health information that we create, receive, maintain, or transmit in connection with providing treatment services at our Los Altos, California facility. This includes demographic information, medical records, treatment histories, and billing records that can be linked to a specific individual.
42 CFR Part 2 - Substance Abuse Records
As a substance abuse treatment provider, DPE Support & Advisors is subject to the federal confidentiality regulations under 42 CFR Part 2, which provide additional protections for substance use disorder patient records beyond those required by HIPAA. Under these regulations:
- Your substance abuse treatment records receive heightened confidentiality protections
- We cannot disclose that you are or have been a patient at our facility, or any information identifying you as having a substance use disorder, without your specific written consent, except in limited circumstances permitted by law
- Any disclosure made with your consent will be accompanied by a written statement prohibiting re-disclosure
- Violations of 42 CFR Part 2 are subject to criminal penalties under federal law
Administrative, Technical, and Physical Safeguards
We maintain comprehensive administrative, technical, and physical safeguards to protect your PHI, including:
- Staff training on privacy and security policies and procedures
- Encrypted electronic health record systems and secure data storage
- Access controls limiting PHI access to authorized personnel only
- Physical security measures at our Los Altos treatment facility
- Regular risk assessments and security audits
4. Information Sharing and Disclosure
DPE Support & Advisors does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Treatment, Payment, and Healthcare Operations
- Treatment: Sharing information with healthcare providers directly involved in your care, with your authorization
- Payment: Submitting claims and related information to your health insurance provider for reimbursement of treatment services
- Operations: Using information for quality assessment, staff training, and accreditation purposes
Legal Requirements
We may disclose your information when required by law, including:
- Compliance with a court order, subpoena, or legal process
- Reporting suspected child abuse or neglect as mandated by California law
- Preventing or mitigating a serious and imminent threat to health or safety
- Responding to law enforcement requests as permitted under HIPAA and 42 CFR Part 2
- Reporting to public health authorities as required by applicable regulations
Business Associates
We may share PHI with third-party service providers ("Business Associates") who perform functions on our behalf, such as billing services, IT support, and electronic health record management. All Business Associates are required to sign a Business Associate Agreement (BAA) and comply with HIPAA privacy and security requirements.
5. Cookies and Tracking Technologies
Our website, dpesupport.xyz, may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.
Types of Cookies
- Essential Cookies: Required for basic website functionality, such as page navigation and access to secure areas of the site
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data, including pages visited and time spent on the site
- Preference Cookies: Remember your settings and preferences to provide a more personalized experience on return visits
Managing Cookies
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our website. Most web browsers accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Third-Party Analytics
We may use third-party analytics services, such as Google Analytics, to analyze website traffic. These services may collect information about your use of dpesupport.xyz through cookies and similar technologies. The information gathered is used solely to improve our website and does not include PHI or substance abuse treatment records.
6. Your Rights
You have specific rights regarding the personal and health information that DPE Support & Advisors maintains about you:
Right to Access
You have the right to request access to and obtain a copy of your personal and health information maintained by our facility. We will provide the requested information within 30 days of receiving your written request, as required by law.
Right to Amendment
You may request that we amend your health information if you believe it is inaccurate or incomplete. We will respond to your request within 60 days and will notify you if the amendment is accepted or denied, along with the reason for any denial.
Right to Restriction
You may request that we restrict how we use or disclose your health information for treatment, payment, or healthcare operations. While we will consider your request, please be aware that we are not required to agree to all restrictions.
Right to an Accounting of Disclosures
You have the right to request a list of certain disclosures of your health information that we have made, other than those made for treatment, payment, or healthcare operations, or those you have specifically authorized.
Right to Deletion
You may request the deletion of personal information that is not part of your protected medical record. Please note that certain health records must be retained in accordance with California and federal law, including records related to substance abuse treatment.
Right to Receive a Copy of This Policy
You have the right to obtain a paper copy of this Privacy Policy at any time by contacting our Los Altos facility directly.
7. HIPAA Notice of Privacy Practices
In accordance with HIPAA, DPE Support & Advisors provides the following Notice of Privacy Practices to inform you of your rights and our obligations regarding your health information.
Our Duties
- We are required by law to maintain the privacy of your PHI and to provide you with this notice of our legal duties and privacy practices
- We are required to abide by the terms of this notice as currently in effect
- We will notify you in the event of a breach of your unsecured PHI, as required by the HITECH Act and applicable regulations
Your Patient Rights
- Right to be informed: You have the right to be informed about how your health information is used and shared at DPE Support & Advisors
- Right to request confidential communications: You may request that we communicate with you in a specific manner or at a specific location (for example, by mail to a P.O. box rather than your home address)
- Right to authorize or revoke disclosure: You have the right to provide written authorization for disclosures of your health information and to revoke that authorization at any time, except to the extent that we have already acted on it
- Right to file a complaint: If you believe your privacy rights have been violated, you may file a complaint with DPE Support & Advisors or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint
Uses and Disclosures Without Authorization
In certain situations, we may use or disclose your health information without your written authorization, including for treatment purposes, payment activities, healthcare operations, public health activities, health oversight activities, judicial and administrative proceedings, law enforcement purposes (as permitted by 42 CFR Part 2), and to avert a serious threat to health or safety.
8. California Privacy Rights (CCPA)
As a California-based treatment center located in Los Altos, DPE Support & Advisors respects the privacy rights afforded to California residents under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Please note that health information governed by HIPAA and the Confidentiality of Medical Information Act (CMIA) is exempt from the CCPA. However, for personal information not covered by these exemptions, California residents have the following rights:
- Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal exceptions
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. DPE Support & Advisors does not sell your personal information to third parties
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including denying you treatment services or charging different rates
- Right to Correct: You may request that we correct inaccurate personal information that we maintain about you
To exercise any of these rights, please contact us using the information provided in the "Contact for Privacy Concerns" section below. We will respond to verifiable consumer requests within 45 days of receipt.
9. Contact for Privacy Concerns
If you have questions, concerns, or complaints regarding this Privacy Policy, our privacy practices, or the handling of your personal or health information, please contact DPE Support & Advisors using the following methods:
Privacy Officer
DPE Support & Advisors
Attn: Privacy Officer
121 Main St
Los Altos, CA 94022, California
Phone: (209) 243-3434
Email: [email protected]
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting www.hhs.gov/ocr/privacy or by calling 1-877-696-6775.
10. Changes to This Policy
DPE Support & Advisors reserves the right to modify or update this Privacy Policy at any time. When changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If we make material changes to the way we collect, use, or disclose your personal health information, we will post a prominent notice on dpesupport.xyz and, when required by law, obtain your consent before implementing those changes.
Continued use of our website or services after any modifications to this Privacy Policy constitutes your acceptance of the revised terms.
This Privacy Policy was last updated on February 18, 2026. If you have any questions, please call (209) 243-3434 or email [email protected].